People
The success of our services is dependent on the depth of the relationships that we forge and the remarkable people that we employ. That’s why:

• We take time to recruit the right people to join our clients’ food teams
• Our staff retention rate is 85% in a industry that averages just 52%
• We have a whole host of reward programmes to motivate our staff and encourage them to bounce to work in the morning, giving you a service experience to remember

Food
We have a history of creating fresh food for 80,000 weekly Waitrose shoppers, spanning the past 11 years. These customers tell us that, given the chance, they choose to eat fresh seasonal food. Bite catering facilities are used by over 85% of all office occupants, compared to the industry norm of just 50%, because:

• Our Chefs have access to quality, fresh, seasonal produce
• Nutritional information is displayed alongside our menus to promote healthy eating
• We offer you a wide choice of foods freshly made on site, cooked in small batches and replenished for each service
• We constantly introduce new ideas, foods and services

Business
By outsourcing your food services to Bite you are placing considerable faith in us. Whilst we allow ourselves to get excited about the wonders of fresh food, in the cold light of day, it’s the numbers that count:

• Your budgets are treated with the greatest respect and we make sure that you get the most for your money, which is why we have never overspent a client’s budget.
• Using samples and surveys we only provide what your work colleagues want to buy, therefore helping to reduce waste
• We conduct our activities to the highest professional standards, leaving you to focus on your core business activities

Systems
We invest huge amounts of energy and time in IT systems and training. This means that our Chefs, Managers and other staff members spend less time pushing paper and more time delivering a market-leading service. Examples of our systems include:

• Biteback, our internet enabled financial control and reporting system
• Job Excellence Planning, our internet enabled job satisfaction and career planning system
• An online library of Health and Safety, food handling policies, procedures and legal bulletins